Payment Experience Associate I (Korean Speaking)

About the role

Flywire, a global payments enablement and software company, is hiring a Payment Experience Associate I in Singapore. As the first point of contact for customers, you guide them through their payment process and troubleshoot payer problems, working closely with all departments in a fast-paced, international environment. The role suits someone who is curious, resilient, culturally aware and empathetic.

Key responsibilities

• Learn the company's products, services and policies to give accurate, efficient and personalised solutions to users.
• Answer customer questions and concerns by phone, chat, email or other channels with speed, professionalism and empathy.
• Carry out proactive payer outreach to help complete bookings or resolve issues.
• Solve complex payment problems using software tools and collaborate with team members and other departments.
• Follow up daily on unresolved requests and collect feedback on payment issues and payer trends.
• Stay up to date on new product features, updates and policies, and take initiative on new projects.

Required profile

• Business proficiency in English and Korean.
• 2 years of experience in customer support; a background in banking or payments is a plus.
• Strong written and verbal communication, able to document customer interactions and follow-ups.
• Experience with a global customer base and empathetic, culturally aware communication.
• Ability to handle routine issues according to SOPs and escalate complex ones.
• Basic data entry and reporting, and familiarity with standard troubleshooting techniques.

Required skills

• Zendesk
• Google Workspace
• Looker

What we offer

• Employee Stock Purchase Plan (ESPP)
• Wellbeing programs covering mental health, wellness and yoga/pilates/HIIT classes
• Time off including FlyBetter Days and Digital Disconnect Days
• Work from home stipend
• Talent and development programs, including a manager track