Payment Operations Analyst - Remittance (Contract)

About the role

A bank is hiring a Payment Operations Analyst on a contract basis, recruited through Manpower in Singapore. The role centres on investigating and resolving customer remittance queries while meeting service level agreements, turnaround times and cut-off times, and working with business units and correspondent banks.

Key responsibilities

• Investigate and resolve customers' remittance queries in line with the service level agreement and payment guidelines.
• Work closely with business/service units and agent/correspondent banks to resolve remittance queries.
• Process failed remittances according to procedures without compromising quality.
• Meet agreed turnaround times and industry/currency cut-off times.
• Follow Standard Operating Procedures and comply with all relevant policies, standards and guidelines.
• Report and escalate risk events, incidents, control issues, suspicious transactions and complaints in a timely way.
• Contribute to improvement initiatives such as risk management, process improvement and cost reduction.
• Carry out ad-hoc duties assigned by the Team Manager.

Required profile

• Diploma or degree in Business, Banking, Finance, Accounting or a related discipline.
• At least 1 year of experience in banking operations, remittance operations, payment processing, cash operations or a related field.
• Good knowledge of remittance products and understanding of risk and controls.
• Good verbal and written communication and interpersonal skills; team player with a collaborative attitude.
• Problem-solving and analytical skills, able to work accurately and quickly under pressure and tight deadlines.

Required skills

• Intermediate Microsoft Excel (VLOOKUP, pivot tables).
• High computer literacy to adapt to the various systems used in cash operations.