POS & IT Support Specialist

About the role

Wine Connection, which owns and operates wine retail shops and full-service wine-themed restaurants in Thailand and Singapore, is looking for a proactive POS & IT Support Specialist. The role manages and maintains POS systems across headquarters and outlets, provides technical support, troubleshoots system issues, coordinates system updates and integrations, and supports IT infrastructure, inventory and warehouse management systems and ad hoc IT projects.

Key responsibilities

• Set up, configure and maintain POS software, perform routine maintenance, troubleshooting and issue resolution, and manage price changes, menu updates and product configurations.
• Maintain SKUs for new products, promotions and seasonal offerings, and coordinate software upgrades, patches, testing and deployments.
• Provide first-line and second-line support for POS hardware and software, including terminals, printers, scanners and payment devices, and support during pop-ups, new openings and promotions.
• Liaise with software providers, hardware suppliers and third-party vendors, monitor API connectivity between outlet POS and HQ applications, and coordinate UAT, deployment and post-implementation checks.
• Provide basic IT infrastructure support for HQ and outlets (computers, printers, network, user accounts), and help maintain inventory and warehouse management systems.
• Support ad hoc IT projects from planning through implementation, and evaluate new technologies and applications.
• Provide user guidance, training and documentation, and maintain IT documentation, configuration records and troubleshooting logs.

Required profile

• Diploma or Bachelor's degree in computer science, information technology, information systems or a related field.
• Preferred: experience in POS system support, retail or F&B technology, application support or IT helpdesk, and experience supporting inventory or warehouse management systems.
• Strong problem-solving, analytical and troubleshooting skills, good communication skills, and ability to work independently and in a team.
• Willingness to work after hours, on weekends or public holidays; availability in short notice is an advantage.

Required skills

• Familiarity with POS software, hardware peripherals and basic troubleshooting.
• Basic understanding of networking, databases, SQL, APIs and system integrations.
• Project management, system implementation, vendor management and budgeting experience.
• Knowledge of IT governance, risk management and business continuity planning.

What we offer

• A competitive salary package commensurate with experience and skills.
• Ongoing training, workshops and career growth opportunities.
• Discounts on food and beverage and retail offerings.
• A creative, collaborative work environment with employee recognition programs.