Product Communications Specialist

About the role

The Product Communications Specialist will shape and deliver all product‑related messaging across multiple channels. Working closely with product managers, engineers and stakeholder teams, you will translate technical updates into clear, user‑friendly communications that drive adoption and engagement.

Key responsibilities

• Plan, develop and manage product communications across programme channels.
• Create communication strategies, key messages and product value propositions.
• Prepare and publish monthly product updates, release announcements, newsletters and FAQs.
• Manage portal content, non‑technical copy and value statements for Developer and Products portals.
• Maintain communication calendars, templates, content repositories and stakeholder distribution lists.
• Ensure all communications comply with branding, accessibility, governance and security guidelines.
• Monitor engagement metrics to evaluate reach and improve future communications.
• Provide editorial support for incident and operational notifications, ensuring clarity and alignment with government standards.
• Develop and maintain standardized templates for incident, maintenance and operational communications.
• Support agency enablement, community engagement and product adoption through presentations, webinars, workshops and event materials.
• Produce event content for conferences, showcases, roadshows and external forums.
• Draft follow‑up communications and case studies that highlight product value and success stories.

Required profile

• Bachelor’s degree in Communications, Marketing, Mass Communication or equivalent experience.
• Proven experience in product marketing, developer communications or technology communications, preferably in a government or technology setting.
• Experience planning multi‑channel communications (e.g., EDMs, Telegram, Slack).
• Experience organizing virtual enablement events, webinars or workshops.
• Strong organisational and stakeholder‑management abilities, with the capacity to collaborate effectively with product managers and engineering leads.

Required skills

What we offer

• Opportunity to influence product messaging at a strategic level.
• Collaborative environment with cross‑functional teams.
• Exposure to government‑focused technology initiatives.