Product Design Lead (NUS IT)

About the role

NUS IT, the digital unit of the National University of Singapore, is looking for a Product Design Lead to shape the end-to-end user experience across its portfolio of digital products and services, spanning AI-enabled and traditional applications. Reporting to the Head of Enterprise Services, the role leads Product Design as a cross-functional capability, develops Product Designers and UI/UX Designers, owns the NUS IT Design System and builds Product Design as an organisational capability.

Key responsibilities

• Own the end-to-end user experience, leading user journeys, flows, prototyping, visual and interaction design from concept to delivery, including intuitive AI experiences such as conversational interfaces and human-in-the-loop interactions.
• Keep up with leading commercial AI products and use their features and user experience to inform NUS IT's own AI products.
• Own and evolve the NUS IT Design System, align it with branding and accessibility standards, and drive its adoption across products with reusable components and patterns.
• Build user insights through research, usability testing and feedback, and establish feedback loops between users, Product Managers and engineering teams.
• Lead, mentor and develop Product Designers and UI/UX Designers, set design practices, standards and tools, and create career pathways.

Required profile

• Bachelor's degree in Design, Computer Science, Information Systems, Psychology, Communications or a related field, or equivalent professional experience.
• 8-12+ years of experience in product design, UX/UI design, interaction design or a related field.
• Strong portfolio showing end-to-end product design across complex digital products.
• Experience establishing or evolving design systems and reusable design patterns.
• Experience leading and developing designers and setting design practices and standards.

Nice to have

• Master's degree or equivalent experience in HCI, interaction design or design.
• Certifications or training in UX, product design or design leadership.
• Experience building a Product Design practice, including career pathways.
• Familiarity with responsible AI design principles.
• Experience in higher education, public sector or similar complex stakeholder environments.

What we offer

• Family care leave of 2 days and additional childcare leave beyond statutory benefits.
• 2 wellbeing days and up to 3 sick days with no medical certificate.
• Progressive annual leave starting at 21 days.
• Flexible medical coverage up to $10,000 for you and your dependents.