Product Designer / Service Designer Traineeship (GRIT@Gov)

About the role

The Digital Government for Business (DGB) Division of the Ministry of Energy, Trade and Industry is redesigning how government serves businesses digitally. It is looking for a Product Designer to shape the direction of BizSG, a whole-of-government effort giving businesses a single way to find, apply for and manage government services. The role works with agencies, designers and engineers to deliver services that businesses trust.

Key responsibilities

• Lead the design of BizSG experiences across web, mobile and other channels, from concept to polished, buildable designs.
• Conduct user research with businesses and agency officers (interviews, usability testing, surveys, contextual inquiry) and turn findings into design directions.
• Develop service blueprints, journey maps and process flows linking front-stage experience with back-stage agency workflows, policies and systems.
• Work with Product Managers and Software Engineers in an Agile environment, shaping requirements, prototyping and supporting delivery to launch.
• Facilitate cross-agency workshops to simplify licence workflows and streamline application forms.
• Review content clarity, information architecture and discoverability, and explore alternative communication formats.
• Maintain the design system, patterns and design standards, and measure design impact with usability metrics, analytics and user feedback.

Required profile

• Degree or diploma in Human-Computer Interaction, Design, Psychology, Computer Science or a related discipline.
• Work experience (internships included) in public service, startup registration and running, business process re-engineering, software or product design.
• Passion for user-centred design, clear communicator able to explain design thinking to technical, policy and senior audiences, and independent yet collaborative.

Required skills

• Bonus: experience in product, UX or service design with a portfolio showing end-to-end work.
• Bonus: proficiency in design and prototyping tools such as Figma.
• Bonus: experience in Agile teams with product managers and engineers.

Traineeship duration: 6 months to 1 year.