Product Manager (Contract) - Subscription & Auto Renewal

About the role

Sleek, a Singapore-based provider of back-office software and AI for micro-SMEs, is hiring a contract Product Manager for its subscription and auto-renewal function. The role sits between product, sales and finance and owns the renewal number: turning a largely manual renewal process into a system-driven engine that raises the renewal rate and the share of renewals collected automatically. The workplace is hybrid.

Key responsibilities

• Own the renewal rate across markets and plans with sales and account management, build the renewal pipeline view and agree weekly targets
• Own the auto-renewal engine: payment-method coverage, card and mandate capture, retry and dunning logic, and policies for late payment, service restriction and reactivation
• Own the customer-facing renewal journey and run experiments on messaging, timing, incentives and defaults, with a bias toward auto-charge by default
• Run a weekly renewal review with sales and account management, and pull and model renewal data yourself
• Design and read out experiments, specify changes to the auto-renewal engine with engineering, and work with finance on collection policy and invoicing
• Instrument the renewal funnel and publish a dashboard read every week by leadership
• Listen to renewal calls, identify upgrade and cross-sell triggers, and ship fast with your own specs and QA

Required profile

• 4 to 6 years of experience building digital products, with a meaningful portion spent on a subscription, billing, renewal, retention or monetisation surface measured on a revenue or retention number
• Commercially astute, able to hold your own with a sales lead and a finance controller
• Fluent in SQL or an equivalent, able to size a cohort and design an A/B test
• Hands-on: writes specs, QA builds, pulls numbers and runs reviews
• Legal working rights in Singapore, Malaysia, Vietnam or India, no sponsorship needed, start within 2 weeks
• Available to Singapore working hours (9:00 AM - 6:00 PM SGT, Mon-Fri) on a hybrid schedule, or fully remote from Malaysia, Vietnam or India

Required skills

• SQL or equivalent
• A/B testing and experimentation
• Nice to have: B2B SaaS, fintech or payments subscription experience, familiarity with dunning and retry logic, exposure to small-business customers in Singapore, Hong Kong, Australia or the UK

What we offer

• Flexible schedule: fully remote five days a week, or hybrid in Singapore; fully remote from anywhere for 1 month per year
• Competitive market salary, generous paid time off and holiday schedules
• Employee share ownership plan eligibility for certain staff
• Internal and external training programmes