Product Manager (Team Lead - Product)

About the role

The Team Lead - Product is accountable for building a high-performance product execution system so that delivery teams can scale rapidly, continuously optimise and integrate across global platforms. As a commercially accountable leader, the role combines product operations, customer insight systems, experimentation capability and product performance measurement to help the product team learn quickly from market signals and improve product outcomes. It sits within the Product Team and works with Product, Technology, Marketing and Commercial.

Key responsibilities

• Design, steward and evolve the product operations system, including planning cycles, delivery cadences, product reviews and governance forums
• Build product metrics frameworks, dashboards and reporting standards to track adoption, engagement, performance and value
• Set up systems that turn customer and usage data into actionable product insights
• Establish experimentation frameworks and A/B testing practices with governance and learning loops
• Define prioritisation protocols, decision rights and performance monitoring, and share delivery status, risks and outcomes with leadership
• Support product teams with the tools, processes and guidance they need to execute effectively
• Optimise onboarding, engagement and retention flows, including onboarding UX/UI and user-facing processes
• Use data to shape data-driven features and support the organisation's data monetisation journey
• Align product systems with the next-generation platform architecture and integrate them with Technology, Marketing, Sales and Commercial operations

Required profile

• Experience leading product operations, product analytics or product enablement systems
• Experience designing product operating models and execution frameworks
• Demonstrated experience implementing experimentation frameworks including A/B testing
• Experience working in cross-functional environments involving product, technology and commercial teams
• Systems thinker with strong operational discipline, data-driven and analytical, pragmatic and resilient