Product Support Engineer & Technical Trainer

About the role

Hiab, a leading provider of on-road load-handling solutions, is looking for a Product Support Engineer and Technical Trainer to strengthen regional technical expertise and service standards across the APAC region. The role acts as the central technical authority for troubleshooting complex load-handling equipment issues and runs Train-the-Trainer and technical education programmes to minimise downtime.

Key responsibilities

• Act as the primary regional expert for on-site and remote technical support, technical investigations, field tests and complex problem solving.
• Manage the Hiab C-Case online support help desk so tickets are resolved accurately and in a structured way.
• Propose, evaluate and decide on temporary field solutions to limit equipment downtime and reduce breakdown costs.
• Carry out field service missions and technical investigations at regional sites when required.
• Analyse skill gaps across APAC Customer Service Centres and importer networks, then oversee and deliver the Train-the-Trainer programme to nominated trainers.
• Design training plans covering hydraulics, electronics, installation and control systems, and run online and face-to-face sessions for internal teams, importers, installation partners and end users.
• Promote full adoption of Hiab systems and tools across the regional network.

Required profile

• Diploma in Mechanical, Electrical or Mechatronics Engineering (or equivalent).
• At least 3 years of hands-on experience in technical product support, field service or technical training in heavy machinery, load handling or mechanical industries.
• Proven experience with electrical and hydraulic systems; basic hydraulic knowledge is essential, crane/control system knowledge preferred.
• Accredited trainer status in load handling or a comparable sector is highly advantageous.
• Legal right to work in Singapore without company visa sponsorship.
• Fluent spoken and written English; Mandarin or another Asian language is an advantage.

Required skills

• Microsoft Office, Learning Management Systems (LMS), Adobe tools and digital support software.
• Structured problem solving, quality methodology and data-driven communication.
• Class 3 driving licence preferred.

Applications are submitted through the apply button and reviewed on a rolling basis; the process is handled by the recruitment team of Hiab Business Services in Bulgaria.