Production Operations Specialist

About the role

The Production Operations Specialist will support critical overnight trading and risk operations aligned to US market hours. Working in a high‑availability environment, you will ensure end‑of‑day batch processing workflows are completed accurately and on time.

Key responsibilities

• Monitor nightly batch cycles and operational workflows, confirming scheduled jobs finish within expected timelines.
• Execute manual workflow triggers according to established procedures.
• Identify processing failures or anomalies and coordinate incident resolution with engineering, infrastructure, database, and application support teams.
• Provide timely operational updates to internal stakeholders regarding report delivery.
• Maintain accurate operational logs and incident records.
• Contribute to process‑improvement initiatives to reduce manual intervention and operational risk.

Required profile

• Minimum 3 years of experience in operations support, batch monitoring, command‑center, or similar production support environments.
• Strong verbal and written communication skills, especially under high‑pressure escalations.
• Disciplined, detail‑oriented, and able to follow structured procedures consistently.
• Analytical mindset with the ability to identify recurring issues and suggest improvements.

Required skills

• Familiarity with job scheduling or workload automation tools such as ActiveBatch.
• Working knowledge of Windows‑based systems and enterprise applications.