QA Lead - Mechatronics

About the role

NTS Singapore is looking for a QA Lead for its Mechatronics business. You will drive quality excellence by leading the Quality Management System (QMS), managing customer quality performance and building a team of Quality Engineers and QA/QC Inspectors. As the primary quality representative for key customers, you are the single point of contact for quality escalations and work with Engineering, Operations, Program Management and Supply Chain across the product lifecycle.

Key responsibilities

• Partner with the Quality Manager to improve, standardize and maintain the QMS in line with ISO 9001, customer requirements and business goals.
• Manage, coach and develop Quality Engineers and QA/QC Inspectors.
• Act as the main quality interface for customers and handle quality escalations, complaint investigations and root cause analysis.
• Lead cross-functional teams to resolve manufacturing, process, assembly and product quality issues.
• Drive standardization of quality processes, inspection plans, control plans and risk mitigation.
• Monitor quality metrics such as customer complaints, PPM, yield, non-conformances, rework and cost of poor quality.
• Lead internal audits, customer audits, management reviews and external certification audits.
• Support NPI, qualification activities and production readiness reviews, and support supplier quality improvement.
• Use 8D, 5 Why, Fishbone, PFMEA and CAPA methods to solve problems.

Required profile

• Bachelor's or Master's degree in Mechanical, Mechatronics, Manufacturing, Quality Engineering or a related field.
• 7+ years of quality engineering or management experience in mechatronics, precision engineering or complex assembly production; cleanroom experience is an advantage.
• 3+ years leading Quality Engineers or teams.
• Strong experience in customer quality, escalations, audits, corrective actions and quality improvement programmes.
• Internal or Lead Auditor certification is an advantage.

Required skills

• ISO 9001/QMS and quality methodologies: 8D, 5 Why, Root Cause Analysis, PFMEA, Control Plans, SPC, MSA/Gage R&R, Cp/Cpk, FAI.
• Understanding of precision assembly, machining, sheet-metal fabrication and mechatronics manufacturing.
• Excellent communication and stakeholder-management skills.

What we offer

• Competitive salary and annual wage supplement.
• Term life and medical insurance coverage.
• 18 days of annual leave.