Quality Assurance Specialist

About the role

The Quality Assurance Specialist will develop and implement QA procedures and standards across warehouse, transportation and last‑mile delivery activities. You will ensure logistics processes meet internal SOPs, customer requirements and regulatory standards while driving continuous improvement.

Key responsibilities

• Develop, maintain and enforce QA procedures for logistics, inventory handling and packaging.
• Conduct regular audits and inspections of warehouse, transportation and delivery operations.
• Investigate quality issues such as mis‑shipments, damages, delays and non‑conformances; lead root‑cause analysis and corrective‑action planning.
• Collaborate with warehouse, operations and customer‑service teams to resolve quality‑related concerns.
• Maintain accurate records of inspections, audits, incidents and improvement actions.
• Monitor compliance with internal SOPs, customer requirements and relevant regulations.
• Drive continuous‑improvement initiatives to reduce error rates and optimise logistics flows.
• Support onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (damage rate, mis‑pick rate, claim frequency) and provide insights for performance improvement.

Required profile

• Strong analytical ability to investigate and resolve quality issues.
• Experience leading root‑cause analysis and corrective‑action planning.
• Proven capability to work collaboratively with cross‑functional logistics teams.

Required skills

• Root cause analysis
• Audit procedures
• Inspection procedures