Regional Critical Facility Engineering Lead - Vice President

About the role

Citi's Enterprise Services and Public Affairs (ESPA) manages its reputation by delivering great spaces and services to colleagues and clients. This Vice President-level role leads the critical facilities engineering function across the APAC cluster, covering design and construction, operations, change management, strategy and planning, outage reporting and governance.

Key responsibilities

• Design and construction: develop corporate standards for design, construction and operation of critical facilities, approve construction and renovation projects, review procurement specifications and stay aware of emerging technologies such as Net Zero and sustainability.
• Operations: oversee service delivery in strategic and satellite data centers, maintain corporate maintenance standards, keep an inventory of critical components and review operations regularly to prevent outages.
• Change management: oversee change control for invasive maintenance and changes, manage emergency change escalations, schedule maintenance windows and help build global change control metrics.
• Strategy and planning: own the critical facilities strategy, keep as-built documentation and capacity plans up to date, identify capacity risks and shortages, and initiate capital projects and right-sizing of infrastructure.
• Outage reporting and incident response: escalate incidents, run the 24/7 remote technical response team, communicate with executives and manage incident reports, post-mortems and CAP plans.
• Governance: cross-check equipment against manufacturer notices and industry alerts, take ownership of open audit issues, review risk assessments and audit readiness, and review policies and procedures.

Required profile

• A minimum of 8 years of relevant, diverse experience managing engineering and operational management of mission-critical facilities in a financial services or large corporate environment.
• Degree or equivalent in Electrical, Mechanical Building Services or an associated engineering discipline.
• Clear technical understanding of critical facilities operations and experience managing internal and external technical resources.

Required skills

• Excellent written and verbal communication and negotiation, influence and leadership skills.
• Time management, prioritization, planning and organization with strategic agility.
• Exceptional customer relationship management and training and presentation skills.