Regional Customer Director AP (Auto-Mobility) - DHL CSI

About the role

DHL's Asia Pacific Auto-Mobility team is looking for a Regional Customer Director (d/f/m) in its Customer Solutions & Innovation (CSI) unit. CSI manages about 100 of DHL's largest and most strategically important customers. The role drives profitable growth by building customer value through strong relationships, cross-business-unit management and innovation, supporting the Global Customer Manager and reporting directly to the Regional Auto-Mobility Head.

Key responsibilities

• Pre-sales: strategic account planning, gathering intelligence on the customer, holding strategic dialogues with regional decision makers, developing coach networks and driving the DHL agenda within the customer
• Pipeline and opportunity development: identify, assess and develop new, growth, retention and strategic opportunities, renew profitable business, manage the regional pipeline to revenue, volume and gross profit targets
• Sales: prepare deals, define win and pricing strategy, run due diligence, present proposals, negotiate and close deals, and coordinate implementation with the customer and business units
• Aftersales: service delivery and performance management, account maintenance, customer communications, regional QRRs and QBRs, customer satisfaction surveys, and escalation of issues with the AR team

Required profile

• 8-12 years of experience in the logistics industry, sector or customer management
• 2-3 years of experience across freight, parcel and contract logistics, managing senior stakeholders
• 3-5 years of commercial experience
• 2-4 years of consultative selling in an international context
• 3-4 years of sales experience in the auto mobility sector
• University degree

Required skills

• Analytical and problem-solving skills, excellent business English (written and oral)
• International exposure and cultural sensitivity
• Ability to lead and influence without formal authority in an informal matrix structure
• Strong hunting capability and ability to retain very large business
• Local language skills as required