Regional Event Operations Supervisor (Onsite)

About the role

Monolith Technologies is hiring a Regional Event Operations Supervisor to work onsite, supporting Meta's event operations teams. The role oversees end-to-end event production across different markets in the region, covering technical coordination, presentation setup and support, AV/VC services, streaming and management. It suits someone passionate about live events, audio-visual experiences and team management.

Key responsibilities

• Lead varied events such as fast-paced live streams and Q&As, and manage remote event operations offices by liaising daily with local team leads.
• Review client requests and give technical direction for planning, scheduling and delivery of managed events, keeping Meta Service Owners informed and acting as liaison between staff.
• Manage technical risk during support planning and delivery, oversee updates to technicians' calendars, and supervise "flex labor" vendor managers.
• Oversee regional budgeting (OPEX and CAPEX), manage technical resources within budget, set KPIs and enforce SLAs for all teams.
• Contribute to monthly and quarterly management reviews with trend analysis from event data, and suggest process improvements.
• Develop and maintain workflows, SOPs and onboarding programs, run regular trainings and 1:1s, mentor team members and assess their capabilities.
• Serve as escalation point for Meta clients, write client-facing documentation, update the internal wiki and meet stakeholders.
• Log timesheets weekly, audit team admin and keep up with regional schedules.

Required profile

• 5 years of experience managing teams of full-time event operation technicians (not freelancers).
• 5 years of working knowledge of audio-visual equipment in live events, across audio, video, lighting and projection.
• Experience solving technical problems in live event production, and familiarity with virtual event platforms and both live and virtual events.
• Strong customer service, communication and interpersonal skills, able to handle pressure and sensitive information tactfully.

Required skills

• Proficiency with Microsoft Office, Outlook and Google Suite, or other business applications.
• Task management and regional schedule awareness.