Relationship Manager - Serial Entrepreneur Segment

About the role

Serial Entrepreneurs are business owners operating multiple businesses in Singapore and the region, and attract solutions that are sustainable and add value to their growth ambitions. The Segment Relationship Manager partners with each Serial Entrepreneur to map milestones and growth plans across their companies, offering a suite of banking and digital solutions such as sustainability, trade, contract, regional financing, FX hedging and cash management, some involving API integration with technology partners. The role also takes part in strategic initiatives to co-create propositions, insight studies and data-driven marketing that deepen the bank's wallet share.

Key responsibilities

• Lead customer acquisition, ongoing engagement and retention of the assigned Serial Entrepreneur portfolio
• Work with cross-functional stakeholders (Trade, Regional, Treasury, Wealth, Insurance, Customer Services) to propose solutions for the Serial Entrepreneur's group of companies
• Pitch credit propositions accurately, with financial analysis, business and credit risk assessment
• Manage existing group relationships and escalate credit deterioration promptly
• Take part in strategic initiatives to grow wallet share

Required profile

• Minimum 3 years of experience in financial institutions (customer acquisition, engagement, credit analyst, etc.)
• Degree holder
• Articulate communicator with a customer-focused attitude, able to engage key promoters of SMEs
• Collaborative team player able to build trust with team members and product partners
• Results-oriented and able to thrive in a dynamic culture

Required skills

• Ability to present and write credit cases clearly and precisely
• Highly analytical, methodical and structured approach to problem solving

What we offer

• Competitive base salary
• Holistic, flexible benefits
• Community initiatives
• Learning and professional development opportunities