Repair Technician – Smart Home Appliances

About the role

Join DM DASHER as a Repair Technician focused on smart home appliances. You will work directly with customers to diagnose, repair, and maintain a range of devices such as robot vacuums, air purifiers, and wet/dry vacuums.

Key responsibilities

• Examine customers' appliances and identify the cause of breakdowns.
• Perform maintenance and repair work on smart home devices.
• Provide rough cost estimates and obtain customer approval before repairs.
• Repair or replace defective components and record all parts used.
• Advise customers on proper usage and best practices.
• Handle billing, collect payments, and provide after‑sales support.

Required profile

• Fresh graduates are welcome; training will be provided.
• Ability to work independently with minimal supervision.
• Good knowledge of product specifications and standard operating procedures.
• Strong soft‑skill orientation to manage difficult customers.
• Willingness to learn and a proactive attitude.
• Basic knowledge of Microsoft Excel.

Required skills

• Microsoft Excel (basic)

What we offer

• Dental insurance
• Health insurance
• Vision insurance
• Employee assistance programme
• Employee discount
• Food provided
• Free parking
• Professional development opportunities