Reservations Executive – Hotel Front Office

About the role

The Reservations Executive will manage all aspects of guest reservations for Hilton Singapore Orchard, ensuring accuracy, timeliness, and exceptional service. You will act as a key point of contact for guests, travel agents, and internal teams, supporting both individual and group bookings.

Key responsibilities

• Process and update reservations promptly in the OnQ system.
• Capture guest preferences, billing instructions, and special requests accurately.
• Conduct daily quality control checks on new reservations.
• Follow up on no‑shows and late cancellations, applying appropriate charges.
• Monitor Hilton Honors redemptions and manage virtual credit‑card transactions.
• Perform pre‑arrival checks for arrivals within the next three days.
• Handle deposit payments, group rooming lists, and group attrition deadlines.
• Maintain accurate filing of correspondence and records.
• Support upselling opportunities and identify new group business for the sales team.
• Ensure compliance with company policies, brand standards, and rate integrity.

Required profile

• Minimum 2 years of experience in a reservations role within an international hotel chain.
• Relevant diploma or degree in a business discipline.
• Strong commitment to delivering exceptional guest experiences.
• Proactive, reliable, and able to work effectively with multiple stakeholders.
• Ability to adapt quickly to changing business needs.

Required skills

• Proficiency with the OnQ reservation system.