Residential Wellness Manager

About the role

The Student Wellness Section in the Access and Wellness Division, Office of Student Affairs (OSA), supports students' personal development, peer connections and socioemotional care. As Residential Wellness Manager you will support students living in on-campus accommodation (halls, residential colleges and student residences) through case management, training, mental wellness programmes and outreach. On-campus residency is not required.

Key responsibilities

• Case management: support students with academic, personal and other challenges during office and after-hours, coordinate with partners to support hostels and faculties, and refer students with serious mental health concerns; provide psychological first aid, group debriefs and crisis event management.
• Outreach: lead mental wellbeing initiatives such as the WellNUS Festival, collaborate with hostels and student organisations on online and face-to-face wellness programmes, and develop educational materials.
• Training and facilitation: plan and run programmes including skills development for peer student supporters, covering stress management, mental health conditions and basic helping skills, and mentor students in wellness projects.
• Peer student supporters (PSS): work with Hostel Masters, Resident Fellows and PSS to develop peer support, administer recruitment, training and management of PSS or mental health advocacy groups, and hold regular check-ins.
• Administration: attend staff meetings, maintain work records, meet regularly with the supervisor, join working committees and take on other assigned duties.

Required profile

• Recognised Bachelor's degree in Social Work, Psychology or a related discipline.
• Relevant experience in student support, youth development, counselling, social services, higher education or related fields.
• Able to work flexible hours, including weekends, depending on operational needs.
• Advantageous: experience in case management, programme planning or stakeholder engagement.

Required skills

• Strong interpersonal and communication skills with diverse students and stakeholders.
• Organisational and project management skills, and strong writing skills for reports and correspondence.
• Proficiency in Microsoft Office and digital collaboration tools.