Restaurant Operations Manager - Italian Restaurant

About the role

The Operations Manager is responsible for the overall management, performance and profitability of PREGO, an Italian restaurant within Fairmont Singapore and Swissôtel The Stamford. The role protects the restaurant's brand identity and guest experience, leads and develops the restaurant team, drives revenue growth and maintains luxury service standards in line with Fairmont, Forbes, LQA and Accor requirements.

Key responsibilities

• Champion the restaurant's brand, culture and service philosophy, collaborate with the Executive Chef on menus and ensure ambience, cleanliness, music and table presentation meet luxury expectations.
• Oversee front-of-house operations: reservations, service, staffing, hygiene and opening/closing procedures, with daily briefings and regular departmental meetings.
• Manage manning to meet business needs and budget, recruit with Talent & Culture, and provide regular training and re-training.
• Build relationships with repeat guests, VIPs and Accor Live Limitless members, review guest feedback and take ownership of complaints and service recovery.
• Own revenue and profitability: monitor revenue, covers, average spend, menu sales mix, labour productivity and costs, and partner with Marketing on promotions such as wine dinners, seasonal campaigns and chef collaborations.
• Lead and develop the restaurant team, coach Assistant Managers, Captains and Supervisors, and promote engagement and continuous improvement.
• Collaborate with Culinary, Marketing, Revenue, Reservations, Front Office, Security, Engineering, Finance and People & Culture, and contribute to the hotel's Food & Beverage leadership team.

Required profile

• Diploma or degree in Hospitality Management, Business Management or a related discipline.
• Minimum 3 years of restaurant management experience, including at least 2 years in a luxury hotel, premium casual dining or upscale restaurant.
• Previous experience in an Italian restaurant is an advantage.
• Proven track record in driving revenue, managing profitability and leading large operational teams.

Required skills

• Proficiency in Microsoft Office, particularly Word and Excel.
• Strong leadership, communication, stakeholder management and problem-solving skills.
• Ability to work independently in a fast-paced environment.