Retail Trade Manager

About the role

The Retail Trade Manager will lead the overall retail operations across Singapore, driving sales growth, operational excellence and high customer satisfaction. You will be responsible for overseeing multiple store locations, managing teams and ensuring compliance with company policies and local regulations.

Key responsibilities

• Plan, organize and supervise daily operations of all retail outlets.
• Develop and execute business strategies to meet sales and profitability targets.
• Monitor store performance, sales trends and key performance indicators.
• Recruit, train, mentor and evaluate store managers and retail staff.
• Ensure excellent customer service and resolve complaints promptly.
• Manage inventory levels, stock replenishment and accuracy.
• Coordinate with suppliers and procurement to guarantee product availability.
• Design merchandising plans, product displays and promotional activities.
• Prepare sales forecasts, operational budgets and management reports.
• Analyse market trends, customer preferences and competitor activities.
• Control operational costs and implement cost‑saving measures.
• Collaborate with finance, marketing, logistics and procurement teams.
• Lead continuous‑improvement initiatives to boost efficiency and customer experience.

Required profile

• Bachelor's Degree or Diploma in Business Administration, Retail Management, Marketing or a related field.
• 3–5 years of experience in retail management or retail operations.
• Strong leadership, communication and interpersonal abilities.
• Proven experience in sales management, inventory control and customer service.
• Analytical and problem‑solving skills.

Required skills

• Microsoft Office
• Retail POS systems
• Inventory management systems