Returns and CS Admin Officer

About the role

We are seeking a detail‑oriented Returns & CS Admin Officer to manage product returns, RMA processes, and after‑sales operations. The role ensures efficient handling of returns, warranty validation, and coordination with internal and external stakeholders to deliver excellent customer service.

Key responsibilities

• Validate return requests, secure DR approval, and manage exchanges, repairs, or refunds.
• Monitor return status, analyse causes, and recommend improvement measures.
• Classify returned products based on inspection results and assign grades.
• Maintain returns data in the ERP system and Excel, and prepare management reports.
• Obtain approval for scrap and oversee scheduled disposal.
• Submit RMA claims, track their status, and comply with HQ requests.
• Perform warranty validation for overseas markets and process related RMA claims.
• Assist with payment collection and perform other assigned duties.

Required profile

• Diploma in Business Administration, Engineering, Supply Chain or a related field.
• 2–3 years of experience in after‑sales service, returns, or operations support.
• Experience handling RMA, warranty claims or returns processes is preferred.
• Strong coordination and communication skills across stakeholders.
• Detail‑oriented, organized, and able to manage multiple tasks effectively.

Required skills

• Familiarity with ERP systems.
• Strong proficiency in Microsoft Excel.

What we offer

• Opportunity to work in a fast‑paced, growing organization.
• Hands‑on role with operational and analytical responsibilities.