Senior Assistant Manager / Assistant Manager (Research Support)

About the role

Nanyang Technological University (NTU), a leading research-intensive university in Singapore, is looking for a motivated person to support the administration and continuous improvement of its research systems. Working closely with the Research Systems Lead, the successful candidate will support daily system operations, user management, system enhancements, testing, documentation and stakeholder engagement.

Key responsibilities

• User support and management: provide first-level support for research system users, resolve functional issues, monitor and manage user queries through service portals, liaise with IT teams and vendors on system issues and enhancements, and support testing, maintenance, audits and change requests.
• Training and documentation: maintain user guides, FAQs and training materials, and coordinate user training sessions, briefings and system communications.
• System support, maintenance and management: take part in system review meetings, track follow-up actions, support process reviews and system enhancement initiatives, and work with stakeholders, IT teams and vendors to improve user experience and operational effectiveness.
• Grant management and research-related activities: support grant management and research administration to strengthen understanding of research workflows and system requirements.

Required profile

• Bachelor's degree, preferably with a background in systems, business, administration, projects or a related field.
• Strong interest or experience in systems support, research administration, grant management or process improvement.
• Prior experience in end-user support, research or project management, or in implementing, managing or supporting IT applications is an advantage.
• Fast learner, quick-thinking, resilient and resourceful, with strong problem-solving and critical-thinking skills.
• Strong communication and stakeholder management skills, able to work independently and collaboratively in a fast-paced environment.

Required skills

• Proficiency in Microsoft Office applications.
• Comfortable navigating and using specialized IT systems.