Senior Assistant Manager - Digital Platforms & Data Analytics

About the role

The Primary Care Office (PCO) of NHG Population Health connects NHG Health with its network of primary care partners, including General Practitioners, polyclinics, public healthcare institutions and community organisations. The Senior Assistant Manager supports the PCO's digital transformation and data analytics capabilities, managing and enhancing key digital platforms, turning operational needs into system workflows and generating insights from primary care and population health data. The role works across business, operational and technology stakeholders.

Key responsibilities

• Manage the PCO's digital platform portfolio (National Referral Programme, CRM system, EPIC/NGEMR), supporting implementation, adoption and continuous improvement
• Gather requirements from business users and partners, coordinate UAT, implementation and post-go-live support, and identify automation and AI opportunities
• Support business cases and funding proposals for digital initiatives and take part in pilots and proof-of-concept projects
• Analyse primary care, PHI and population health data to support planning, evaluation and performance monitoring
• Build and maintain dashboards and reports using Tableau, Oracle OAS/OBIEE or equivalent, and respond to data requests from management and programme teams
• Help develop metrics frameworks, model data and support programme evaluation
• Maintain a digital, data and analytics knowledge repository and support data governance, including data quality monitoring and access management
• Build relationships with business users, technology teams and partners, prepare governance papers and reports, and represent PCO in cluster and national workgroups
• Ensure compliance with MOH, NHG Health and organisational governance requirements, and support audits and risk management

Required profile

• Degree in Business Analytics, Data Science, Information Systems, Health Informatics, Public Health or a related discipline
• 5 to 8 years of relevant experience in healthcare, population health or public sector, covering both digital product/systems management and data analytics
• Experience with CRM systems, clinical registries or electronic medical record platforms (e.g. EPIC/NGEMR) strongly preferred
• Experience supporting governance forums and multi-stakeholder workgroups
• Familiarity with national health systems and the Healthier SG framework is an advantage

Required skills

• Data visualisation and reporting tools such as Tableau, Oracle OAS/OBIEE
• Working knowledge of SQL, Databricks or equivalent data platforms
• Statistical analysis with Python, R, STATA or SAS
• Strong analytical, stakeholder engagement and communication skills