Senior Assistant Manager / Manager, Clinical Quality, Performance & Value

About the role

KTPH & YCH is looking for a Senior Assistant Manager / Manager to lead and support patient safety, clinical quality, risk management and quality improvement initiatives. The role covers the administrative, management and coordination of clinical quality, patient safety, clinical risk and quality improvement programmes and activities, and includes supervising the junior Assistant Manager in CQPV activities.

Key responsibilities

• Manage patient safety, clinical risk and quality improvement programmes, including mortality and morbidity reviews, clinical quality reviews, focused clinical audits, indicator analysis and reporting, hospital incident reporting, serious reportable events and patient safety walkabouts
• Identify clinical issues through case review, incident reporting and data analytics, recommend improvements and work with stakeholders to implement them
• Collect, analyse and monitor clinical indicators for the hospital, committees and departments, and update stakeholders promptly
• Provide data analytics to support clinical decision-making and oversee clinical care quality
• Provide secretariat support to the Clinical Board, Quality Assurance subcommittees and the SRE committee, and help resolve issues with internal and external stakeholders
• Manage investigations, report corrective actions and recommendations to the Ministry of Health when required, and manage the Patient Safety Collaboration Workgroups
• Support patient safety programmes and initiatives such as the Speaking Up for Safety and Clinical Practice Improvement Programme, and prepare annual Clinical Board papers on quality assurance
• Take on supervisory roles, special projects and other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV

Required profile

• Degree in medicine or nursing or equivalent
• Post-graduate qualification in management, healthcare administration or public health preferred
• Minimum 3 years of healthcare experience or relevant experience in other settings
• Clinical Practice Healthcare Qualification certification preferred

Required skills

• Proficiency in Microsoft Office applications
• Good verbal and written communication and interpersonal skills
• Team player