Senior / Assistant Manager, Standards & Policies (Internal Assessor, 2-Year Contract)

About the role

This is a 2-year contract position for an Internal Assessor within Standards & Policies, responsible for evaluating healthcare delivery processes, patient safety standards and regulatory compliance so that patient care remains high quality and meets healthcare standards. The role covers internal assessments under the Ensure Safer Systems (ESS) programme and compliance assessments for the Healthcare Services Act (HCSA) across all services.

Key responsibilities

• Plan and implement comprehensive internal assessments focused on patient-centred care and healthcare organisation management standards for the ESS programme, and on other priority areas identified from frequently reported Serious Reportable Events and high-risk areas
• Conduct internal assessments before external audits and follow up findings so they are closed in a timely manner
• Take part in quality improvement initiatives that advance patient safety, service quality and operational excellence
• Prepare reports for management, SingHealth and other required agencies
• Continuously acquire the necessary skills and knowledge

Required profile

• Bachelor's degree with 2 years of clinical experience, including some experience in a quality improvement or audit role
• Understanding of healthcare accreditation standards and the patient safety framework
• Good analytical skills, with the ability to interpret clinical data and trends

Required skills

• Proficiency in Microsoft Office applications and data analysis tools
• Excellent report writing and presentation of audit findings