Senior Associate Director, Product Management, Debt Services

About the role

MUFG Investor Services provides asset servicing solutions to the global investment management industry, offering fund administration, custody, foreign exchange, fund financing, trustee services, securities lending and other banking services. This Senior Associate Director role sits at the intersection of product management and operational excellence, focusing on approved projects for new and ongoing initiatives, supporting business development and helping execute and maintain the target operating model.

Key responsibilities

• Act as subject matter expert for Private Markets Solutions, supporting Private Credit and Hybrid Private Market funds from loan onboarding through ongoing loan management to NAV deliverables.
• Serve as SME lead on projects advancing the product and business roadmap, partnering with Private Debt Operations, Product and Technology teams to design new business models, launch new product lines and redesign processes and technology.
• Support the development and enhancement of Loan Administration, Loan Agency and Collateralized Loan Obligation (CLO) products.
• Partner with business development teams on client demos and lead onboarding of new deals into the Target Operating Model.
• Triage and resolve business queries about Private Debt processing on Sentry and its integrations with internal and external systems.
• Act as liaison with the SaaS vendor to fix training gaps, bugs and enhancement requests.
• Participate in user acceptance testing, validate outputs and provide ongoing production support.
• Contribute to process documentation, training materials and continuous improvement initiatives.
• Deliver consistent service to internal and external stakeholders while working virtually across global locations and time zones.

Required profile

• 5 to 10 years of work experience.
• 3 to 6 years of experience in Private Debt.
• 3 to 4 years of experience using the Sentry portfolio management platform.
• Strong understanding of Private Debt products, accounting and processes, including Loan Administration, Loan Agency and CLOs.
• Capable of supporting requirements and testing for business and application requests.
• Highly self-motivated, able to work independently or in a team, and able to communicate and present to clients, stakeholders and staff at all levels.
• Fluent in written and spoken English.