Senior Associate, Governance and Risk Analyst, Consumer Banking

About the role

DBS is looking for a proactive, detail-oriented Senior Associate to support business assurance, operational governance and business management across its Financial Planning, Investments and Insurance businesses. The role coordinates live verification after technology deployments, manages customer-impact issues and provides governance support. It suits someone wanting broad exposure across business operations, technology change and governance in a fast-paced environment.

Key responsibilities

• Customer issue management: investigate production issues affecting customer information on digital channels and touchpoints, analyse discrepancies between customer-facing information and internal systems, assess impact and coordinate resolution with Business, Operations, Technology and Regional Platform teams.
• Validate that data corrections are correctly applied, monitor recurring issues and recommend process, control or system improvements.
• Governance and risk: identify opportunities to simplify processes and strengthen controls, support improvements from incidents, feedback, audits and risk reviews, and contribute to efficiency and customer experience initiatives.
• Live verification and production assurance: coordinate and oversee verification after releases and deployments, ensure processes, customer journeys, reports, interfaces and controls are validated, obtain sign-offs and track escalated issues.
• Support post-implementation reviews, maintain verification records and document investigations, findings, remediation and closure.

Required profile

• 6+ years of experience in Business Management, COO Office, Business Operations, PMO, Governance, Operational Support, Process Improvement or related functions.
• Experience in Financial Services, Wealth Management, Insurance, Banking or Investments preferred.
• Experience supporting technology-enabled business changes and production releases.
• Exposure to incident management, governance reporting and stakeholder coordination.

Required skills

• Business assurance and governance, production verification and validation, incident investigation and problem solving.
• Data analysis and issue resolution, business management and reporting, stakeholder management.
• Strong communication and presentation skills, attention to detail and organisational skills.
• Proficiency in PowerPoint, Excel and management reporting tools.