Senior Executive, Admin Support - Postgraduate Office

About the role

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) at NTU is looking for an experienced and highly motivated Senior Executive to support its postgraduate office. The role provides administrative and operational support for master's programmes, ensuring student administration, academic operations and postgraduate services run smoothly in line with institutional policies and academic regulations. It reports to the Head of Graduate Office and Associate Chair (Graduate).

Key responsibilities

• Administer postgraduate student life-cycle activities: admission registration, enrolment, module registration, academic progression, examinations and graduation.
• Maintain accurate student records in university systems and coordinate with academic departments, supervisors and graduate committees.
• Support academic policies, guidelines and quality assurance procedures for postgraduate programmes.
• Manage day-to-day postgraduate office operations, monitor timelines such as registration periods, exam schedules and graduation deadlines, and prepare operational reports and statistics.
• Assist in process improvement and digitalisation initiatives.
• Organise outreach events for prospective students, current students and alumni, raise catering purchase requests through Ariba, prepare ITQ documents, announce workshops and seminars, and book venues for information sessions.
• Manage onboarding of part-time lecturers, maintain a role-based email account, and help consolidate data for reporting.
• Assist the programme director in tracking the programme's financial status and making financial projections, and develop and maintain SOPs for the MSc programme administration.
• Liaise with University offices, attend college and university committee meetings on MSc programmes, and handle ad hoc matters as required.

Required profile

• Diploma or Bachelor's degree from a reputable institution; a science or engineering specialisation is preferred but not essential.
• 1-3 years of administrative experience, preferably in higher education; prior exposure to postgraduate or academic programme coordination is strongly preferred.
• Experience working with cross-functional stakeholders (faculty, students, university departments).
• Good verbal and written communication, time management, attention to detail, and a proactive, service-oriented attitude.

Required skills

• Familiarity with admission cycles, matriculation processes, student records management and academic progression tracking.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams and Adobe software.
• Ability to prepare, manage and interpret administrative and academic data, and a basic understanding of budget monitoring, cost tracking and financial forecasting in an academic context.