Senior Executive – Business Development

About the role

We are looking for a Senior Executive to drive business development at Resorts World Sentosa. The role focuses on identifying market segments, acquiring and retaining guests, and ensuring service excellence.

Key responsibilities

• Identify and develop potential market segments and players to achieve acquisition and retention targets.
• Maintain and strengthen guest relationships via telemarketing and organization of in‑house activities.
• Keep abreast of all in‑house programs, promotions and events to provide accurate and up‑to‑date information to guests.
• Host guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence.
• Manage credit lines and collections.
• Maintain confidentiality and compliance with regulatory requirements, established policies, SOPs, internal controls and service standards.

Required profile

• Minimum age of 21 years to meet regulatory statutory requirements.
• Degree or Diploma in Business or a related field.
• Proficiency in Microsoft Office applications.
• Willingness to work rotating shifts, including weekends and public holidays.