Senior Executive, Graduate Studies - Programme Management and Operations

About the role

Nanyang Technological University's Nanyang Business School is looking for a Senior Executive to provide planning and administrative support for its Postgraduate programmes. The role enables operations and services to meet the needs of stakeholders such as instructors and students.

Key responsibilities

• Course management: plan, manage and administer courses (including preparatory courses), covering schedules, registration, fee payment, venues, case studies, evaluations, certificates and related logistics.
• Faculty management: handle faculty appointments, approvals, agreements, payments and faculty requests.
• Exam management: prepare exam packages, print exam scripts, enter marks, moderate, compile mark lists and related activities.
• Student management: build good relationships with students and attend to their programme-related requests.
• Class administration: support weekday and weekend face-to-face classes, and set up, manage and support hybrid and online classes.
• Office administration: manage programme invoices, track budgets and expenditures, collate statistics for school accreditation (e.g. EQUIS and AACSB) and gather information required by other departments.
• Other duties supporting programme operations and the overseas study segment.

Required profile

• At least three years' experience in the education industry is preferred.
• Willingness to work some weekends.
• Meticulous attention to detail, initiative and ability to work independently with minimal supervision while being a team player.
• Excellent customer service skills and enjoyment of working with people.
• Strong planning, administrative and organisational skills, and good communication and writing skills with diverse stakeholders.

Required skills

• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Ability to multi-task, prioritise and handle operations in a timely manner.