Senior Executive, Patient-Reported Outcomes & Healthcare Analytics

About the role

National University Hospital is looking for a Senior Executive to support the implementation, expansion and evaluation of Patient-Reported Outcome Measures (PROMs) across the Department of Medicine as part of its value-based care initiatives. The role combines project management, clinical operations, stakeholder engagement and data analysis to integrate PROMs into routine care, generate actionable insights and improve patient-centred services and research. It works closely with multidisciplinary stakeholders and the cluster PROVE (PROMs) Office.

Key responsibilities

• Deliver agreed milestones on time, implement effective workflows, ensure strong adoption and resolve operational issues promptly.
• Engage stakeholders effectively and communicate clearly and timely to support programme decisions and delivery.
• Analyse and report on programme performance, patient outcomes and opportunities for improvement reliably and on time.
• Improve digital workflows and tools to support PROMs implementation, using user feedback, data and operational needs.

Required profile

• Bachelor's degree in Mathematics, Statistics, Data Science, Analytics, Health Services Research, Public Health or a related discipline.
• About 2 years of relevant experience in programme operations, project management, analytics, quality improvement, research or a related field; healthcare, public health or patient engagement experience is advantageous.
• Ability to plan and run multi-stakeholder projects, manage competing priorities and follow through on deliverables independently.
• Strong written, verbal and presentation skills, and strong critical thinking and problem-solving abilities.

Required skills

• Data visualisation and analytics tools such as Excel, Power BI or Tableau.
• Advantageous: familiarity with PROMs, patient experience measurement, value-based care, implementation science, clinical research or behavioural science.
• Advantageous: SQL, Python or R, data modelling, database design, automation, survey design, psychometrics or longitudinal outcomes analysis.
• Beneficial: additional training in Arts, Social Sciences, Psychology, Communications or Behavioural Sciences, and knowledge of healthcare data governance, privacy, ethics and regulation.