Senior Executive (Programme Management), Executive Education

About the role

NUS Business School is looking for a Senior Executive (Programme Management) for its Executive Education Office. The role sits in a dynamic programme management team and supports programmes for local, regional and global companies in the private sector as well as local and international public sector organisations. It covers the full end-to-end spectrum of programme management, including participant preparation, coordination, engagement and programme experience.

Key responsibilities

• Coordinate predominantly Chinese (Mandarin) programmes, liaising with international and Mandarin-speaking clients, stakeholders, faculty and participants
• Monitor, measure, document and evaluate participant engagement and commitment
• Support Programme Directors, Faculties and Coaches, and manage relationships with Client Advisors and Account Managers
• Manage partners and vendors (catering, logistics, transportation, company visits) and event and venue arrangements
• Manage programme materials, assessments and online system set-up and configuration
• Organise site visits, company tours and related events; track programme milestones
• Collect post-programme and client satisfaction feedback and provide programme finance information
• Work with the Operations Manager and Operations Support Executives to ensure facilities and equipment are ready, and propose process and systems improvements

Required profile

• Degree from a recognised institution
• Strong spoken and written Mandarin, as the role mainly supports Chinese-language programmes; shortlisted candidates are assessed on English and Mandarin proficiency
• 2 to 5 years of work experience in a customer relations role, preferably in the service industry
• Experience in university learning environments, corporate executive education, event management or cross-cultural relationship management is an advantage
• Proactive, creative and service-oriented, able to work under pressure and adapt to last-minute changes

Required skills

• Competent knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Other software such as Adobe and learning management software where applicable