Senior Executive (Programme Management), Executive Education

About the role

NUS Business School is looking for a Senior Executive to join its Executive Education Office and its programme management team. The role supports programmes for local, regional and multinational private-sector companies as well as local and international public-sector organisations, with a focus on predominantly Chinese (Mandarin) programmes. The position is based in Singapore.

Key responsibilities

• Manage participant preparation, coordination, engagement and programme experience for predominantly Mandarin programmes.
• Liaise with international and Chinese-speaking client organisations, stakeholders, faculty and programme participants, and support Programme Directors, faculties and coaches.
• Monitor, measure and document participant engagement and commitment, and run post-programme and client satisfaction evaluations.
• Manage partner and vendor relationships (catering, logistics, transportation, company visits) and event and venue arrangements.
• Handle programme materials, assessments, online system setup and configuration, and organise site visits and company tours.
• Prepare programme finance information and keep programme milestones up to date on internal and external platforms.
• Work with the Operations Manager and Operations Support Executives to ensure facilities and equipment are ready, propose process improvements, and carry out ad-hoc tasks assigned by the Head of Programme Management.

Required profile

• Degree from a recognised institution.
• At least 2 to 5 years of work experience in a customer relations role, preferably in the service industry.
• Strong written and spoken Mandarin; shortlisted candidates are assessed on English and Mandarin proficiency during the interview.
• Experience in university learning environments, corporate executive education, event management or cross-cultural relationship management is an advantage.
• Proactive, service-oriented, able to work under pressure and adapt to last-minute changes.

Required skills

• Competent knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Other software such as Adobe and learning management software, if applicable.