Senior Executive, Programme Operations & Client Services

About the role

NUS-ISS's Programme Operations and Client Services team supports the daily operations of its post-graduate and executive education programmes for local, international and corporate students and learners. The role is central to ensuring a positive experience for students, covering the full spectrum of student administration from application and admissions through to course delivery, assessments and commencement.

Key responsibilities

• Handle the full spectrum of programme applications, from submission and assessment (including interviews and tests) and offer issuance to enrolment, matriculation and onboarding through orientation.
• Oversee student enrolment activities such as registration and scheduling, and maintain enrolment databases.
• Support examination operations, including scheduling, logistics, invigilation arrangements and post-exam processing such as results collation and release.
• Act as a key point of contact for candidates and students, managing feedback, answering queries and proposing improvements.
• Lead and/or support major student events such as commencement ceremonies and engagement activities.
• Collaborate with teaching and functional teams to strengthen service delivery and operational excellence.
• Analyse data and prepare reports for internal and external stakeholders to monitor programme performance and improve service standards.
• Provide secretarial and administrative support for meetings, accreditation matters and report preparation, and take on ad-hoc projects related to programme operations and student services.

Required profile

• Bachelor's degree with at least 3 years of relevant experience in programme operations and customer services, preferably in an educational institute.
• Excellent administration, planning and organisational skills, with attention to detail and thoroughness.
• Customer-centric, with strong communication and interpersonal skills.
• Well organised, able to monitor and follow up within tight deadlines, and meticulous given the sensitive nature of the work.
• Self-driven, resourceful and a good team player.

Required skills

• Proficiency with MS Office applications, especially MS Excel.
• Good administrative skills and the ability to manage multiple tasks efficiently.