Senior HR Generalist

About the role

Rakuten Travel Xchange, the accommodation wholesale and travel technology division of the Rakuten group, is looking for an experienced, hands-on Senior HR Generalist. The role delivers HR support across talent acquisition, HR operations, employee lifecycle management, HR systems, reporting and selected HR projects, working closely with HRBPs, business leaders, employees and regional HR teams. It suits someone who can take ownership, manage multiple priorities independently and contribute beyond day-to-day administration in a fast-changing, internationally expanding organisation.

Key responsibilities

• Talent acquisition: manage end-to-end recruitment for assigned functions, partner with hiring managers on role definitions, manage sourcing channels, screen candidates, coordinate interviews and handle offers
• HR operations and lifecycle: oversee onboarding, transfers, employment changes and offboarding, maintain accurate organisational data and HR documentation, and act as the main point of contact for employee and manager HR queries
• HRIS and reporting: act as a super-user of Workday, maintain data integrity, generate regular headcount and workforce reports and give data-driven insights for HR planning
• Compliance and governance: guide employees on HR policies, support internal audits, ensure compliance with Singapore employment laws and oversee Singapore work pass applications, renewals and cancellations
• Payroll administration: act as the primary RTX HR contact for outsourced Philippines payroll, validate inputs, resolve discrepancies and ensure timely submission to the vendor
• Process improvement: take part in regional HR initiatives and review existing processes for standardisation, automation and efficiency

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related discipline
• 5-8 years of progressive HR experience, with a strong mix of hands-on talent acquisition and HR operations
• Solid understanding of the employee lifecycle, Singapore employment practices and HR administration
• Experience managing Singapore work pass processes
• Experience in a multinational, regional or fast-growing organisation is highly desirable
• Strong stakeholder management, problem-solving and independent work skills, excellent English communication and attention to detail

Required skills

• Demonstrated proficiency with HRIS platforms (Workday preferred)
• Proven experience managing Singapore work pass processes