Senior Manager, ED Operations

About the role

The Senior Manager / Manager, Emergency Department (ED) Support Services leads the operational support functions that enable safe and efficient emergency care. The role covers logistics, inventory management, facilities, operational infrastructure and clinical space readiness, and plans and coordinates clinical space renovations, infrastructure enhancement works and operational readiness activities with clinical, nursing, facilities management and corporate support teams.

Key responsibilities

• Lead day-to-day operational support so the ED runs safely, efficiently and without disruption
• Oversee logistics, inventory management and equipment readiness
• Lead facilities management, environmental readiness and infrastructure maintenance
• Plan and oversee clinical space renovations, refurbishment, decanting and commissioning, keeping clinical operations running
• Coordinate new equipment installations, infrastructure works and service reconfigurations
• Work with clinicians, nursing leaders, Facilities Management, Biomedical Engineering and corporate support on infrastructure issues
• Set up inventory practices that balance stock availability with minimal wastage, and work with Materials Management and vendors on procurement and replenishment
• Manage departmental budgets for support services, logistics and facilities, and lead procurement, contract management and vendor performance reviews
• Support CAPEX and OPEX planning for infrastructure and equipment replacement
• Streamline support processes through workflow redesign and technology adoption, and run operational improvement projects
• Develop operational dashboards and performance indicators, and support emergency preparedness and business continuity planning
• Lead, supervise and develop the ED Support Services team

Required profile

• Degree in Business Administration, Engineering, Logistics, Supply Chain Management or a related discipline
• At least 5-8 years of relevant operational management experience, preferably in a hospital or healthcare setting
• Experience in logistics, facilities management, inventory management or operational support services is advantageous

Required skills

• Project management and stakeholder management
• Analytical, problem-solving and organisational skills
• Able to work in a fast-paced operational environment