Senior Manager, Ticketing Fees & Data

About the role

This role leads the team responsible for shaping sustainable ticketing service fees and turning transit data into actionable insights. It covers the development of transparent and cost-effective ticketing charging frameworks, oversight of key commercial agreements and the use of data to support a reliable, commuter-centric public transport ticketing system.

Key responsibilities

• Lead the Ticketing Fees & Data team, set its priorities, capability-development plans and performance outcomes.
• Develop and review the ticketing services charging framework for transparency, cost-effectiveness, value for money and long-term financial sustainability.
• Lead commercial and contract management with Public Transport Operators, transit service providers and other partners, including service fees, funding principles, service levels and performance requirements.
• Oversee the preparation and negotiation of approval papers, agreements and recommendations for senior management, with proper assessment of financial, operational, commuter and implementation impacts.
• Establish governance over ticketing fees, cost allocation, fare revenue reporting, settlement, apportionment and reconciliation, and resolve discrepancies and control gaps.
• Use transit and financial data to identify trends, monitor service performance and support policy and investment decisions.
• Develop management dashboards, analytical frameworks and data-quality controls, and promote data stewardship.
• Drive cross-functional projects to improve ticketing operations and introduce new payment modes, working with policy, finance, technology, operators and service providers.
• Manage risks, audits and compliance matters related to ticketing fees, contracts and data, and build trusted relationships across the public transport ecosystem.

Required profile

• At least 10 years of relevant experience, with a strong track record in policy, commercial or contract management, financial analysis, data analytics or public transport operations; supervisory experience is essential.
• Knowledge in economics, finance, accounting, business, data analytics or engineering.
• Strong commercial and financial acumen, and strong analytical ability in turning complex data into clear insights for senior management.
• Excellent written, presentation, negotiation and stakeholder-management skills.
• A strategic, meticulous and adaptable leader who develops staff and delivers quality outcomes under tight timelines.

As part of the shortlisting process, candidates may be asked to complete a medical declaration and/or undergo further assessment.