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Senior Officer, Customer Service (Trade)

UOB · Singapour

New
Senior 🇬🇧 English

Job description

About the role

United Overseas Bank (UOB) is hiring a Senior Officer, Customer Service (Trade) within its Group Tech & Operations team. The role supports clients on their day-to-day trade transaction queries, acting as a trade advisor and ensuring timely and accurate delivery of reporting and monitoring of department KPIs.

Key responsibilities

  • Support clients on day-to-day trade transaction queries by phone or email.
  • Record call information according to standard operating procedures.
  • Act as a trade advisor on trade product enquiries.
  • Work closely with stakeholders so that client requests are fulfilled.
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs.
  • Identify and escalate client issues where needed.
  • Provide excellent customer service to all clients.

Required profile

  • Good understanding of various trade products.
  • Great customer service on trade products.
  • Able to liaise in Cantonese for Hong Kong market clients.
  • Able to work independently with excellent verbal and email-writing skills.
  • Able to interact effectively with internal and external parties at all levels.

Questions fréquentes

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Published 11 hours ago

Expires 1 month from now

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UOB

Singapour

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