Senior Officer, Engineering Support Analyst (Identity Management)

About the role

United Overseas Bank (UOB) is looking for a Senior Officer, Engineering Support Analyst focused on identity management. The role covers day-to-day support of applications and servers, including incident and problem management, production deployments and patching, and collaboration with product support and development teams.

Key responsibilities

• Handle day-to-day support activities including incident and problem management.
• Perform production deployments and patch activities on supported applications and servers.
• Work with product support and development teams on permanent resolutions and change reviews, including enhancements and bug fixes.
• Support level 1 support with knowledge transfer, standard recovery processes, system health checks, scheduled activities and common user queries.
• Collaborate with application, business, infrastructure, security and operations teams to improve application stability.
• Develop support operational documents summarising common issues, and develop reports and audit RFI requirements.
• Write Linux scripts and provide after-hours standby support and emergency recoveries, including major incidents.
• Correlate events across systems to proactively resolve deep-rooted issues.

Required profile

• Bachelor's degree in Computer Science or a related field.
• At least 3 years of relevant experience, preferably in a financial institution.
• Ability to work independently with minimal supervision and strong stakeholder management and communication skills.

Required skills

• Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix and Windows server OS (administration, performance tuning and troubleshooting).
• Working knowledge of Python, Java and JavaScript.
• Network infrastructure such as load balancers, firewalls and SSL.
• Directory services: LDAP and Active Directory databases.
• Strong Oracle SQL and complex query writing, with hands-on reporting tool experience.