Senior Officer - Service Support

About the role

The Senior Officer provides administrative and operational support across Home Nursing, Home Medical and Home Therapy services, working closely with clinical teams and service partners to keep day-to-day operations efficient, timely and accurate. The role also involves compiling monthly statistics and preparing operational reports. It is a full-time position.

Key responsibilities

• Coordinate client appointments, home medical visits and care arrangements, and keep client records and service information accurate and up to date.
• Support National Electronic Health Record (NEHR) access administration, reviewing staff access monthly against system reports.
• Compile monthly and quarterly operational statistics and reports, collating data from multiple systems to cover service volumes, staff workload and KPIs, and prepare tables, charts and slides for management review.
• Organise multidisciplinary team meetings, operations meetings and training activities, and maintain minutes and records; track staff certification and licensing renewals.
• Support funding applications under the Assistive Technology Fund (ATF) and the Seniors' Mobility and Enabling Fund (SMF), and reconcile vendor invoices against orders and deliveries.
• Coordinate the ordering and tracking of medical supplies and equipment, and act as a point of contact for clients, caregivers, providers, vendors and internal teams.
• Perform other administrative duties assigned by the Home Health Operations team.

Required profile

• Diploma in Business Administration, Healthcare Administration or a related field.
• Familiarity with financial schemes, grants and subsidies available to seniors in Singapore.

Required skills

• Strong administrative, coordination and organisational skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook and Word).
• Confidence using electronic systems and databases.
• Good written and verbal communication skills.

To apply, download the application form and submit it together with an updated resume to the employer's careers team.