Senior Operations Management Specialist - Multi-Cloud Infrastructure

About the role

Lenovo is hiring a Senior Operations Management Specialist (SME) to operate, maintain and continuously improve cloud-native production environments across AWS, Azure and GCP. The role provides hands-on technical leadership, leads patching and application deployment, and mentors Level 2 and junior engineers. It also requires demonstrated experience within Singapore Government technology frameworks and regulatory standards.

Key responsibilities

• Operate and monitor AWS, Azure and GCP services, supporting production and staging environments with 24/7 shift rotation and strict SLA/SLO commitments
• Lead incident response, root-cause analysis and guidance to L2 engineers
• Manage OS patching and lifecycle for RHEL and Windows Server, coordinating approvals with security and compliance and running monthly and quarterly cycles
• Deploy, troubleshoot and tune applications on Windows and Linux, and maintain monitoring, logging and alerting
• Implement CIS controls, run vulnerability scans, manage SSL/TLS certificates and EOL/EOS components, and support government-grade audits
• Maintain CI/CD pipelines with security scanning and compliance validation
• Follow ITIL processes, manage ITSM tickets, coordinate changes and CAB reviews, and report on SLAs and OLAs
• Create runbooks, SOPs and CMDB records, and mentor and train junior engineers

Required profile

• Deep AWS proficiency and working knowledge of Azure and GCP
• Experience in uptime-critical, security-sensitive, compliance-driven environments
• Strong technical leadership and mentorship of junior engineers
• Demonstrated experience with Singapore Government technology frameworks and standards

Required skills

• AWS services (Lambda, ECS/EKS, S3, CloudWatch, etc.) and Azure (AKS, VMs, Functions)
• RHEL and Windows Server patching with WSUS, SCCM, Azure Update Management, AWS Systems Manager Patch Manager
• CIS benchmarks, vulnerability scanning (Qualys, Tenable, Trend Micro Vision One, AWS Config)
• Docker, Kubernetes and CI/CD pipelines
• ITIL and ITSM (ServiceNow, Jira)