Senior Patient Information Associate (Bed Management Unit)

About the role

NHG is hiring a Senior Patient Information Associate for its Bed Management Unit, reporting to the (Senior) Assistant Manager. The role supports 24-7 operations of the Operations Command Centre, including bed allocation, and keeps operational reports up to date.

Key responsibilities

• Assess and follow through bed requests in line with bed allocation workflows, keeping the Operations Command Centre running smoothly
• Update Bed Management operational reports and help prepare Operations Command Centre management reports
• Handle calls with good telephone skills in line with Service Excellence Standards
• Be familiar with measures to tackle bed-tight situations
• Support the 24-7 roster for Bed Management and Operations Command Centre operations
• Know the bed assignment procedure and priority of bed allocation, and assign beds by request, manually or electronically
• Update routine inpatient operations census, performance and other reports, and provide statistics when required
• Handle internal and external customers with good interpersonal skills
• Promote teamwork, seek process improvements for faster, better, affordable and safer patient care, and contribute to higher productivity

Required profile

• Preferably minimum GCE "O" Level
• Good customer, communication and interpersonal skills
• Frontline experience preferred
• Able to work shifts
• Multilingual preferred, or at least one other language besides English

Required skills

• Basic computer skills
• Knowledge of Microsoft Office software