Senior / Patient Service Associate, Inpatient Operations

About the role

SingHealth is hiring a Senior / Patient Service Associate for its inpatient operations team. The role combines administrative work with direct patient service, covering registration, billing and appointment coordination.

Key responsibilities

• Perform administrative duties and provide customer service to patients
• Handle registration and billing, collect payments and deposits, schedule appointments and give patients financial advice
• Schedule follow-up appointments for patients
• Assist with planned admissions at ambulatory centres, support OT resource management and help with admitting and discharge processes
• Carry out any other duties assigned from time to time

Required profile

• GCE 'N'/'O'/'A' Level, NITEC, Higher NITEC or Diploma in a relevant discipline
• 1 to 2 years of experience, preferably in healthcare; candidates with no prior experience are welcome to apply
• Good interpersonal and communication skills

Required skills

• Proficiency in Microsoft Office applications

The working schedule is staggered office hours Monday to Friday, with half-day weekend or public holiday shifts on a rotating basis.