Senior Product Manager, Multi-Day Tour

About the role

Klook, a pan-regional experiences platform in Asia Pacific, is hiring a Product Manager (Multi-day Tour) at mid-senior level, full time. The role owns the end-to-end multi-day tour journey, from entry and browsing through checkout and pre-trip and in-trip, and is accountable for CVR and user growth.

Key responsibilities

• Own the end-to-end journey: traffic entry, category browse and filtering, requirement capture, proposal conversation, checkout, and pre-trip and in-trip.
• Design the shape and information architecture of the new entry point, including filtering, content-led browsing and immersive feed patterns.
• Define how itineraries are structured and presented, how proposals are compared, and how confirmation and changes work.
• Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant, covering response SLA, proposal presentation and trust-building.
• Establish an A/B testing practice and use data to set the iteration pace.
• Work closely with Design, sketching approaches with low-fidelity tools and delivering high-fidelity designs.
• Depending on business rhythm, support customer-experience and conversion work for eSIM and Insurance.

Required profile

• 4+ years (P5) or 5+ years (P6) of consumer product experience from an OTA, e-commerce, content or local-services platform.
• Multi-day tour, package tour or tailor-made travel experience preferred; flights, hotels or vacation-package experience is also relevant.
• Comfortable moving a business forward while demand, funnel and metrics are still unsettled.

Required skills

• Strong UX judgement: independently assess experiences, articulate problems visually and guide the design team.
• Data and experimentation: define instrumentation, pull your own numbers, design and interpret A/B tests.
• Voice of customer: choose the right method (survey, interview, usability test, CS data, app reviews) and turn findings into product action.

Nice to have: product experience with tailor-made travel or a travel-designer model, experience with AI itinerary generation, AI search or conversational products, and a complete case of cold-starting a new category with positive conversion.