Senior Project Manager - Web Operations (APAC)

About the role

Maker Lab is a marketing agency building decentralised, technology-led teams embedded in client teams across digital marketing. As Web Operations, Localisation & Enterprise Programme Specialist, you bridge project management and hands-on CMS work so that the client's enterprise devices web presence across the APAC region is technically functional, culturally localised and aligned with global brand standards. You will run day-to-day operations for India and Singapore alongside internal partnership teams and external distributors and partners.

Key responsibilities

• Own and maintain APAC project timelines and milestones
• Liaise between the Project Lead, Product Marketing Managers and engineering teams to unblock localisation hurdles
• Turn feedback from regional country leads into actionable technical tickets
• Manage APAC pages in the CMS, including staging and production environments
• Implement regional updates and ensure digital assets meet global brand guidelines
• Monitor site health and rendering, with a focus on locale-specific UI issues
• Oversee the end-to-end localisation workflow for India and Singapore, including the move from AI-generated translations to manual refinement
• Lead regional modules such as the India "Where to Buy" grid and localised device imagery
• Support the phased rollout of transactional checkout features in Q2/Q3
• Manage the APAC bug-tracking queue, documenting launch-blocking issues with descriptions and screenshots
• Keep the enterprise devices platform accurate and up to date, and stay within budget while tracking spend and flagging risks

Required profile

• 8+ years of experience in Web Operations, Digital Project Management or Localisation
• Proven expertise with CMS platforms, bug-tracking software (e.g. Jira) and project management tools (e.g. Smartsheet, Asana)
• Deep familiarity with the online buyer journey in India and Singapore
• Experience with distributors, channel partners or enterprise (B2B) partners is a strong advantage
• Detail-oriented, able to manage high-volume asset libraries and cross-functional feedback loops
• Able to work within an MVP framework, prioritising launch-blocking tasks under tight deadlines
• Exceptional verbal and written English