Senior Reservation Sales Executive

About the role

The Senior Reservation Sales Executive manages all hotel room bookings across all channels and keeps an up-to-date record of every reservation and request. The role sits within Far East Hospitality's Central Reservations team, which covers 18 hotels and 9 serviced residences.

Key responsibilities

• Handle all incoming reservations promptly and accurately according to established SOPs.
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
• Maintain up-to-date information on hotel details, including promotions.
• Use upselling techniques to maximise revenue opportunities.
• Keep all correspondence properly filed and recorded.
• Ensure compliance with department policies and procedures.
• Carry out other duties assigned by supervisors.

Required profile

• Minimum diploma in any field.
• High level of customer service.
• Strong communication and administration skills.
• Able to adapt to a fast-paced environment and to work both independently and as part of a team.
• Able to work shifts, including weekends and public holidays (off-in-lieu if working on public holidays).

Required skills

• Proficiency in MS Office, email systems and reservations systems is an advantage.
• Knowledge of property management systems is an advantage.