Senior Reservation Sales Executive (Japanese Speaking)

About the role

Far East Organization is looking for a Senior Reservation Sales Executive fluent in Japanese to join its Central Reservations team, which manages 18 hotels and 9 serviced residences. The role covers all hotel room bookings across channels and ensures accurate records of reservations and requests.

Key responsibilities

• Manage all hotel room bookings from all channels and keep an up-to-date record of reservations and requests.
• Handle all reservations received timely and accurately according to established SOPs.
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
• Maintain up-to-date information on hotel-related matters, including promotions.
• Use upselling techniques to maximise revenue opportunities.
• Ensure proper filing and recording of all correspondence and compliance with department policies and procedures.
• Carry out other duties assigned by supervisors.

Required profile

• Minimum diploma in any field.
• Fluency in spoken and written Japanese to support business operations in Japan.
• High level of customer service, strong communication and administration skills.
• Able to adapt to a fast-paced environment, work independently and as part of a team.
• Able to work shifts, including weekends and public holidays (off-in-lieu if working on public holidays).

Required skills

• Knowledge of a Property Management System is an advantage.
• Proficiency in MS Office, email systems and reservations systems is an advantage.