Senior Retail Learning Manager, South Asia

About the role

Louis Vuitton is looking for a Senior Retail Learning Manager to lead the retail learning strategy for a region of nine diverse South Asian markets, including Singapore, Thailand, Australia/New Zealand and India. The role delivers clienteling, performance coaching, product and retail excellence programs, working closely with the Global Retail Academy.

Key responsibilities

• Create a shared vision of retail learning across the region by aligning programs at regional and country levels so they support business objectives.
• Partner with Global Retail Academy on positioning regional needs, contextualizing global projects and implementing them through the learning community of Learning Managers and Field Coach Trainers.
• Align and energize the learning community around global and regional initiatives.
• Build the concept of 'Louis Campus' and deliver programs with excellence and creativity.
• Partner with country-level stakeholders to secure buy-in and fit with business, with region-level stakeholders to reflect a 360-degree business view (Client Development, Merchandising, Human Resources, etc.), and with global stakeholders to ensure global alignment.

Required profile

• Proven track record managing large retail learning programs across a region for a service-related industry such as luxury retail or hospitality.
• Big-picture ability to shape a regional strategy, combined with strong tactical project management experience and an understanding of business needs.
• Ability to balance global and regional needs and to align stakeholders.
• Passion and drive described as 'Dream, Dare, Do'.