Senior RUN Change Manager (ITSM)

About the role

Slash Digital, a Singapore-based startup studio building AI-powered products and digital platforms, is recruiting a Senior RUN Change Manager for its client, the corporate and investment banking arm of a large global bank. The role sits in the IT Service Management (Control Tower) ecosystem in Singapore and covers the day-to-day execution of the Change Management process across production environments, ensuring changes are reviewed, approved, communicated, scheduled and closed according to governance standards.

Key responsibilities

• Manage the operational execution of Change Management, with a focus on Change Advisory Board governance, change quality, scheduling, approval coordination, stakeholder communication and production stability.
• Review and coordinate Change Requests throughout their lifecycle, ensuring information, risk assessments, approvals, implementation plans, validation steps and rollback arrangements are complete.
• Run regular Change Advisory Board meetings and coordinate the operational approval of planned, high-risk and business-critical changes.
• Work closely with Change Requesters, technical teams, application owners, infrastructure teams, Major Incident Managers and management stakeholders in French and English.
• Provide operational change communications, follow-up actions, escalation support and day-to-day guidance so changes move through the governance process within expected timelines.

Required profile

• French speaking is mandatory; English is also required.
• Overall IT experience of 5 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management or service coordination.
• Hands-on experience with operational Change Management, CAB facilitation, production change coordination or ITSM RUN activities.
• Experience in banking, capital markets, corporate banking, regulated technology or high-availability production environments is a strong advantage.
• Willingness to work primarily in early Paris business hours (typically 12 noon to 9 pm SGT).

Required skills

• Good understanding of ITIL practices, especially Change Enablement, Incident Management, Problem Management, Configuration Management and Continual Improvement.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
• Ability to understand infrastructure and application dependencies across Unix, Windows, network, database, middleware, MQ, scheduling, storage and monitoring ecosystems.
• Prior exposure to operational controls, audit requirements, production stability, resilience governance or service reporting is beneficial.